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Patient information / FAQ

appointment

How do I make an appointment?

Please contact our friendly reception staff on 07 5492 2822 or by email at enquries@bestpracticeeyecare.com.au to make an appointment.

Do I need a referral?

Do I need a referral?

You need a referral to see an ophthalmologist if you wish to claim a Medicare rebate. No referral is needed for our dry eye or aesthetic clinic.

Checklist

What should I bring?

Please bring your:

  • Current prescription glasses (if you have any)
  • A list of any medications you currently take
  • Medicare card
  • Health fund card (if you have one)
  • DVA or pension details (if you have them)
  • Any previous reports/scan you may have.
You may also wish to bring a pair of sunglasses – some patients experience light sensitivity after having their pupils dilated.

Car

Can I drive to my appointment?

You will require a driver to drive you to and from your appointment. We instill dilating eye drops which can lead to blurry vision for several hours.

Transport

Can I get to you on public transport?

Yes, we’re just a short walk from Caloundra Bus Station / Transit Centre.

Where can I park?

Free 3-hour parking options include:

  • Ormuz Avenue (20 metres from our back door)
  • Caloundra Bus Station on Cooma Tce (100 metres from our front door).

Wheelchair

Is your practice accessible?

Yes, we have accessible access via our lift, through the rear entrance.

Payment

How do I pay?

We accept payment by cash, cheque, EFTPOS or credit card. Full payment is due at the time of your appointment. If you have a current referral, we can electronically submit your account to Medicare and the rebate will be paid into your nominated bank account.